(Quoting bcatrek from that post)
I’d like this thread to become a USEFUL RESOURCE and, hopefully, a quick “go-to” for anyone having issues, with useful jump-off points / links, and tips regarding 3rd party utils such as DxDiag, CPUinfo, etc, etc.
In order for you to do which, THE most important & relevant link is to the ZenDesk itself, here.
Here’s a list of recommended steps:
See especially Hello Games’ own article about Bug Reporting and what they ask for…
<<<This list will be Edited / Updated as necessary, to streamline this post for Everyone.>>>
(0) Preparation / Play/Crash Capture / Game Saving in NEXT 1.5+
(0.a) Capture VIDEO / SCREENSHOTS / take NOTES whilst you are playing & experiencing issues.
— – If your game CRASHES, try to film / take screenshots while trying to RECREATE the same situation.
— – Be sure to also note down the file location of the Crash Dump file, for later.
(0.b) If not a video, be sure to make note of the GAME-CONTEXT in which the issue occurs.
(0.c) For BEST results, SAVE your game, and EXIT NMS. (Backup your Save files, preferably.)
— – — Difficulties SAVING? Check out this RECENT (Jul.'18!) article.
(0.d) Use your favourite media site (e.g. YouTube / imgur / DropBox, etc) and save a SHAREABLE LINK.
(1) & (2) Check for Existing Solutions
(1) Check the ETARC Community’s own Bugs Thread.
You never know – it’s quite possible someone else has suffered similar, and maybe there’s a solution!
(2.a) Visit the Hello Games ZenDesk, linked here.
(2.b) Use the SEARCH box FIRST & ALWAYS, to see if your issue may have already been Solved.
(2.c) Be sure to CHECK THE EXISTING ARTICLES. (Click on “See all…” for more.)
*** (ZenDesk Articles pages - Direct Links)
Direct Link to 11 (possibly older) existing articles re “PC issues”, at ZenDesk
Direct Link to 7 OLDER “General issues” (seems only up to 1.3), at ZenDesk
Direct Link to 17 OLDER “update logs” only going up to v1.31, at ZenDesk
(with thanks to @Mad-Hatter for having shared this link elsewhere)
This link for Saving Data from PlayStation’s System Storage may be useful…
On PC / Windows:
(3) Using DxDiag for PC System Diagnostic Info
(3.a) Run ( [Win]+[R] ) DxDiag(.exe) – it comes with DirectX / is included with MS Windows.
OR ===>>Start ; (Search) ; type “DxDiag” (no quotes) into the Search box ; select “DxDiag.exe”
(3.b) The “Save All Information” button at the bottom saves to TXT; pick a handy location (e.g. Desktop).
*** DxDiag (How-To article links)
Direct Link: HowToGeek’s DxDiag help page / how-to guide.
(Microsoft’s own DxDiag help page is only v brief, but still useful…)
Here’s another handy guide to using DxDiag and what info you can get with it.
(4) NMS Save files
(4) Have a Folder (process) OPENED to where your Save files are located.
Typically: C:\Users\ [username] \AppData\Roaming\HelloGames\NMS
(If you copy-paste the above, be sure (a) to use YOUR system username, AND (b) ensure there’s No SPACES.)
(If for any reason you’re not sure which system username you’re using, open just C:\Users and look.)
Try also – Open a Windows Search bar, type in %appdata%, find the HelloGames folder, & NMS sub-folder
Please do not submit multiple tickets for the “same” issue.
… Please DO submit separate tickets for separate issues (rather than cramming all into one ticket!)
for BOTH PS4 & PC:
(5) Reporting Form -- Full Steps + Link
(5.a) At the Top Right of the ZenDesk page, click “Submit a request”
(5.b) On the “Submit a request” page, under “Enter instructions here”, select “Report a bug, crash, or issue”
(5.c) Complete the form carefully; all boxes are required. Submit any media links (URLs) under “Description”
(5.d) At the bottom of the form is a box for “Attachments” – click here to select, or drag-&-drop files here.
(6) What To Do NEXT :P
(6) Breathe. Relax. You have done your part – Thank You.
If your game is “unplayable”, you might want to take a break from NMS . . .
During this down time, you can take the opportunity to participate further in our forum Community.
New-ish to our Community? Welcome!! Be sure to come and Introduce Yourself, here.
There’s a thread for all your 1.5 NEXT screenshots, if you’ve some to share; one for pictures of “Sentinel Surfing”, if you’re not sure what it is; a LOT of info on Crafting & Refining in here; and a brilliant “Advice, Tips, & Tricks” thread here . . .
Meanwhile . . .
Please do not expect an individual reply to your ticket…
You MIGHT get one, but more likely you will not.
The time is better spent addressing the bugs, not its reporters.