# MOST HELPFUL way to handle your bugs/issues w/ ZenDesk **URL:** \ **Category:** NMS Beyond - Bugs & Issues\ **Created:** [August 3, 2018, 2:48pm UTC](https://forums.atlas-65.com/t/most-helpful-way-to-handle-your-bugs-issues-w-zendesk/5776 "2018-08-03T14:48:56Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![Argent-Star](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.atlas-65.com/argent-star/32/12829_2.png) [@Argent-Star](https://forums.atlas-65.com/u/Argent-Star)\ **Post date:** [August 3, 2018, 2:48pm UTC](https://forums.atlas-65.com/t/most-helpful-way-to-handle-your-bugs-issues-w-zendesk/5776/1 "2018-08-03T14:48:56Z")
_(Right off the bat, a quick shout-out to @bcatrek, [whose reply to Doopa](https://forums.atlas-65.com/t/i-just-going-to-say-this-game-is-now-unplayable/5760/32) inspired me to create this thread.)_ > **(Quoting bcatrek from that post)** > > > [@I just going to say. This game is now unplayable](https://forums.atlas-65.com/t/i-just-going-to-say-this-game-is-now-unplayable/5760/32): > > > > … please send ALL of your issues to the Zendesk. But not only that: create a txt file with your DxDiag info on it and attach it in the ticket. Also include your latest save.hg and msave.hg files (both of them). If you are experiencing consistent crashes at a certain point in the game, detail specifically what you were doing, including screnshots and videos. I’d like this thread to become a USEFUL RESOURCE and, hopefully, a quick “go-to” for anyone having issues, with useful jump-off points / links, and tips regarding 3rd party utils such as DxDiag, CPUinfo, etc, etc. In order for you to do which, THE most important & relevant link is [to the ZenDesk itself, here](https://hellogames.zendesk.com). * * * ## Here’s **a list of recommended steps** : _See especially [Hello Games’ own article about Bug Reporting and what they ask for…](https://hellogames.zendesk.com/hc/en-us/articles/115000520485-I-have-an-issue-to-report)_ _\<\<\\>\>_ > **(0) Preparation / Play/Crash Capture / Game Saving in NEXT 1.5+** > > (0.a) Capture VIDEO / SCREENSHOTS / take NOTES _whilst you are playing & experiencing issues_. > — – If your game CRASHES, try to film / take screenshots while trying to RECREATE the same situation. > — – _Be sure to also note down the file location of the Crash Dump file, for later._ > (0.b) If not a video, be sure to make note of the GAME-CONTEXT in which the issue occurs. > (0.c) For BEST results, SAVE your game, and EXIT NMS. _(Backup your Save files, preferably.)_ > — – — Difficulties **SAVING**? [Check out this _RECENT (Jul.'18!)_ article.](https://www.eurogamer.net/articles/2018-07-27-no-mans-sky-how-to-save-the-game) > (0.d) Use your favourite media site (e.g. YouTube / imgur / DropBox, etc) and save a _SHAREABLE LINK_. > **(1) & (2) Check for Existing Solutions** > > (1) Check the [ETARC Community’s own Bugs Thread](https://forums.atlas-65.com/c/nms/bugs). > You never know – it’s quite possible someone else has suffered similar, and _ **maybe there’s a solution!** _ > > (2.a) Visit the [Hello Games **ZenDesk** , _linked here_](https://hellogames.zendesk.com). > (2.b) Use the _ **SEARCH box** FIRST & ALWAYS_, to see if your issue _may have already been Solved_. > (2.c) Be sure to CHECK THE EXISTING ARTICLES. _(Click on “See all…” for more.)_ > **\*\*\* (ZenDesk Articles pages - Direct Links)** > > [Direct Link to 11 _(possibly older)_ existing articles re “ **PC issues** ”, at ZenDesk](https://hellogames.zendesk.com/hc/en-us/sections/203140805-PC-Issues) > [Direct Link to 7 OLDER “General issues” (seems only up to 1.3), at ZenDesk](https://hellogames.zendesk.com/hc/en-us/sections/202909649-General) > [Direct Link to 17 OLDER “update logs” only going up to v1.31, at ZenDesk](https://hellogames.zendesk.com/hc/en-us/sections/203141025-Update-Log) _ **On PS4:** _ _(with thanks to @Mad-Hatter for having shared this link elsewhere)_ [This link for Saving Data from **PlayStation** ’s _System Storage_](http://manuals.playstation.net/document/gb/ps4/settings/data_system.html) may be useful… _ **On PC / Windows:** _ > **(3) Using DxDiag for PC System Diagnostic Info** > > (3.a) Run ( [[Win]+[R]](https://forums.atlas-65.com/t/most-helpful-way-to-handle-your-bugs-issues-w-zendesk/5776) ) **DxDiag** (.exe) – it _comes with DirectX / is included with **MS Windows** _. > OR ===\>\>[_ **Start** _ ; 🔎 (Search) ; type “DxDiag” _(no quotes)_ into the Search box ; select “DxDiag.exe”](https://forums.atlas-65.com/t/most-helpful-way-to-handle-your-bugs-issues-w-zendesk/5776/5) > (3.b) The “ **Save All Information** ” button at the bottom saves to TXT; pick a handy location (e.g. Desktop). > **\*\*\* DxDiag (How-To article links)** > > Direct Link: [HowToGeek’s DxDiag help page / how-to guide.](https://www.howtogeek.com/258485/how-to-use-the-directx-diagnostic-in-windows/) > (Microsoft’s own [_DxDiag help page_](https://support.microsoft.com/en-gb/help/4028644/windows-open-and-run-dxdiagexe) is only v brief, but still useful..) > [Here’s another handy guide to using DxDiag and what info you can get with it.](https://www.digitalcitizen.life/how-troubleshoot-problems-directx-diagnostic-tool) > **(4) NMS Save files** > > (4) Have a Folder (process) OPENED to where your Save files are located. > Typically: **C:\Users\ _[username]_ \AppData\Roaming\HelloGames\NMS** > _(If you copy-paste the above, be sure (a) to use YOUR system username, AND (b) ensure there’s No SPACES.)_ > _(If for any reason you’re not sure which system username you’re using, open just **C:\Users** and look.)_ 😉 > Try also – Open a Windows Search bar, type in _ **%appdata%** _, find the **HelloGames** folder, & **NMS** sub-folder ## Please _ **do not submit multiple tickets** _ for the “same” issue. … Please DO submit _ **separate tickets for separate issues** _ (rather than _[cramming](https://forums.atlas-65.com/t/most-helpful-way-to-handle-your-bugs-issues-w-zendesk/5776/2)_ all into one ticket!) _ **for BOTH PS4 & PC:** _ > **(5) Reporting Form -- Full Steps + Link** > > (5.a) At the _Top Right_ of the **ZenDesk** page, click “[Submit a request](https://hellogames.zendesk.com/hc/en-us/requests/new)” > (5.b) On the “Submit a request” page, under “ **Enter instructions here** ”, select _“Report a bug, crash, or issue”_ > (5.c) Complete the form carefully; _all boxes are required_. Submit any media links (URLs) under “ **Description** ” > (5.d) At the bottom of the form is a box for “ **Attachments** ” – click here to select, or drag-&-drop files here. > **(6) What To Do NEXT :P** > > (6) Breathe. Relax. _You have done your part – **Thank You**._ > > If your game is “unplayable”, you might want to take a break from NMS . . . ☹ > During this down time, you can take the opportunity to [participate further in our forum Community](https://forums.atlas-65.com/). 😃 👍 > > _New-ish to our Community?_ **Welcome!!** Be sure to [come and _Introduce Yourself_, here](https://forums.atlas-65.com/t/introduction-thread/29/291). > There’s a thread for all your [1.5 NEXT screenshots](https://forums.atlas-65.com/t/screenshots-v1-5/5523), if you’ve some to share; one for [pictures of “Sentinel Surfing”](https://forums.atlas-65.com/t/sentinel-surfing-a-sport-your-pix/5667), if you’re not sure what it is; a LOT of [info on Crafting & Refining in here](https://forums.atlas-65.com/t/the-crafting-and-refining-thread/5624); and a brilliant [“Advice, Tips, & Tricks” thread here](https://forums.atlas-65.com/t/advice-tips-and-tricks/5670) . . . > > Meanwhile . . . ## Please _ **do not expect an individual reply** _ to your ticket… You MIGHT get one, but more likely you will not. The time is better spent addressing the bugs, not its reporters. 😉 --- _[View the full topic](https://forums.atlas-65.com/t/most-helpful-way-to-handle-your-bugs-issues-w-zendesk/5776)._